Monitoring & IT Service Management
Define monitoring, service management and escalation around the systems your team operates. Choose platforms for the agreed signals, workflows, access controls and reporting scope.
Cisco
Cisco’s portfolio spans networking, UCS compute, security, observability and collaboration. Catalyst, Nexus and Meraki identify networking families or management environments; they are not additional vendors. UCS, Secure Firewall, Duo, Splunk and Webex address different layers and require their own platform and license checks. Frame the project around the actual topology, equipment, management model and change requirements. Existing manufacturer support and any agreed Express tasks remain separate responsibilities.
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Microsoft
Azure, server virtualization, identity and workplace applications need a coordinated plan. Start with the workloads and users, then separate tenant administration, cloud subscriptions, on-premises systems and collaboration requirements. This makes dependencies and responsibilities clear before a migration or rollout.
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Prometheus
Prometheus collects time-series metrics for monitoring systems and services. A useful design starts with the decisions the operations team needs to make: what to measure, when an alert matters and who acts on it. Collection, retention and alert handling need their own agreed scope.
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